Guest Terms & Conditions

The Accommodation Group (TAG) Pty Ltd

INDEX
1. Important Notice
2. Bookings
3. Cancellation and No Show
4. Maximum Number of Guests
5. Check In
6. Check Out
7. Cleaning
8. After Hours
9. Security Deposit - General
10. Security Deposit - Long Term Guests
11. Condition of Premises
12. Keys, Locks and Security Devices
13. Insurance / Personal Property
14. Code of Conduct & Use of Premises
15. Sales of Premises by Owner
16. Building Works and Renovations
17. Property Maintenance and Building Works
18. General Repairs
19. Urgent Repairs
20. Emergency Repairs
21. Cost of Urgent or Emergency Repairs
22. Animals
23. Utilities and Guest Bills
24. Notice to Inspect the Property
25. Misconduct and Guests Liability
26. No Smoking
27. Payment Terms - Long Term Guests
28. Record of Rent
29. Tariffs
30. Notice to Vacate
31. Office Hours
32. Body Corporate Bi-Laws
33. Car Parking
34. Wi-Fi and Internet Access
35. Terms and Conditions
36. Children
37. Termination of Agreement by a Guest
38. Termination by Court
39. Termination by Owner
40. Termination by Abandonment
41. Termination by Early Vacation
42. Termination by Agreement
43. Sale of Abandoned Goods
44. Subletting
45. Vacant Posession
46. Looking after the premises
47. Privacy.
48. Right of Entry
49. Notification of Owner’s Name and Address
50. Breach of Agreement
51. Notice
52. Smoke Alarms
53. Additional Clauses

1. IMPORTANT NOTICE
This is an agreement between the owner and the Guest for the Guest to have the right to occupy residential premises in exchange for a rent and a security deposit. The individual details are as listed in the Schedule attached to this Agreement.
Nearly all the terms in this agreement are included under a Law called the Residential Tenancy Act 1997 as amended and any regulations made pursuant to that Act (referred to in the rest of this agreement as “the Act”). If there is any dispute about the meaning of any word in this agreement, it has the meaning given in the Act. If there is any inconsistency between the Act and this agreement, the Act will take precedence. Guests must be aware that their goods are not covered by any insurance taken out by the owner, and they have to take out their own cover if they want insurance for their goods.
(1) Individual Details
This is an agreement between the people shown on the schedule, and with the individual details shown on the Schedule that is attached to this agreement, and which is a part of the agreement.
(2) Fixed Period
The fixed period of this agreement lasts from the start date (see Schedule) until the change date (see Schedule) and for the fixed period shown on the Schedule.
(3) During Fixed Period
Between the start date and the change date the agreement can be ended if it is specifically terminated by the Guest (see clause 8) or the owner (see Clause 10) or by agreement of the Guest and the owner (see Clause 13) or a Court Order (see Clause 9). It cannot be terminated just because one party wants to.
(4) Subject to section 47C of the Act, if the Guest includes more than one (1) person, each person is jointly and severally liable under the agreement. This means each person is individually liable for all damages for breach of the agreement, although each person has a right to seek reimbursement from the other persons to share equally in the liability. Any Guest who ceases to occupy the premises is not liable for any loss caused by an act or omission of any other Guest who remains in occupation of the premises if that act or omission occurred after the Guest who has ceased to occupy the premises has left. The onus of proving when an act or omission causing loss occurred is on the Guest who has left the premises.
(5) Only the persons named as Guest or as an approved occupant may occupy the premises. If any other person becomes a permanent occupier without the written consent of the owner that person will be a trespasser.
(6) The owner must provide the Guest with a copy of this agreement within fourteen (14) days after the start date.

PRIVACY ACT (COMMONWEALTH) 1988 - COLLECTION NOTICE
The personal information the prospective Guest provides in this application or that which is collected from other sources is necessary for The Accommodation Group (TAG) Pty Ltd to verify the Applicants identity, to process and evaluate the application and to manage the tenancy. The Accommodation Group (TAG) Pty Ltd may disclose information (including information with respect to the sale of the property) to other parties including the Real Estate Institute of Tasmania, media organisations, potential buyers, existing and potential future clients of the agent, parties engaged to evaluate the property, owner corporations, government and statutory bodies, financial institutions, and by publication on the Internet. Information already held on tenancy reference databases may also be disclosed to The Accommodation Group (TAG) Pty Ltd or landlord. Unless you advise The Accommodation Group (TAG) Pty Ltd to the contrary, The Accommodation Group (TAG) Pty Ltd may also disclose such information to The Real Estate Institute of Tasmania Ltd (REIT) for the purpose of documenting all leasing data in the area for the benefit of its members as part of membership services and for others in the property or related industries, and so as to assist them in continuing to provide the best possible service to their client. In providing this information, you agree to its use, unless you advise The Accommodation Group (TAG) Pty Ltd differently. The privacy policy of the REIT can be viewed on its website www.reit.com.au. If the Applicant enters into a Terms & Conditions Agreement and if the Applicant fails to comply with their obligations under the Agreement, that fact and other relevant personal information collected about the Applicant during the course of the tenancy may also be disclosed to other parties, including those referred to above. The Accommodation Group (TAG) Pty Ltd will only disclose information in this way to other parties to achieve the purposes specified above or as otherwise allowed under the Privacy Act. If the Applicant would like to access this information they can do so by contacting The Accommodation Group (TAG) Pty Ltd or the REIT on (03) 6223 4769. The Applicant can also correct this information if it is inaccurate, incomplete or out of date. If the information is not provided, the Agent may not be able to process the application and manage the tenancy.

2. BOOKINGS
All bookings made online must be registered to an adult over the age of 21 and registered guest must be present at the property with other approved guests for the full duration of their stay. Upon check-in a registered guest must personally sign a registration form and provide a valid photo ID. Eg current drivers license or passport. The registration form will be kept on file as security.

Please note: legally no keys can be issued until the security deposit has been taken, registration form signed and full tariff has been paid. Full accommodation costs, a booking fee of $30, for short term Guests, must be paid prior to arrival date. Full payment is due 1 (one) day after booking, or day of booking.  Payment is to be made by direct debit or credit card (we also hold credit card details in our booking program until after against any larger costs incurred, or request direct debit payment.) Rent for the full period of the booking must be paid by credit card (VISA or MasterCard only). Please contact our office email: info@theaccommodationgroup.com.au, if you would like to make any payments by direct transfer. For long term Guests, we require a security deposit of four weeks by the negotiated weekly rental amount must be paid prior to arrival date, along with two weeks rent. Thereafter fortnightly rental payments can be made via direct debit. Should the premises become unavailable through unforeseen circumstances (i.e. fire, storm, damage, change of ownership, body corporate requirements, owner discretion etc.) we will notify you and endeavour to obtain alternative accommodation. In this event the guest may elect to have the monies already paid transferred to the new booking or have the monies refunded if they wish to cancel. The Accommodation Group (TAG) Pty Ltd cannot be held responsible for circumstances beyond their control. That is, if the property is sold or withdrawn from the rental market, the property is altered in any way, or the owner wants the property for their own use or any other bona fide reason (result of damage by storm or flood for example). All quoted/advertised rental rates are subject to change/increase without notice. Should this occur you will be notified and given the opportunity to pay the difference in tariff or receive a full refund. Alternate accommodation will be offered if possible. No responsibility is taken for incorrect advertised rate. The Accommodation Group (TAG) Pty Ltd charge a non refundable booking fee on all bookings.Changes and alterations to any bookings can only be made up to 14 days from arrival (at the discretion of The Accommodation Group (TAG) Pty Ltd). Any changes made within 14 days of your arrival attract the same conditions as a cancellation as stated below. The following conditions apply to alterations to confirmed bookings outside 14 days from arrival: Any requests for alterations or changes to bookings are at the discretion of The Accommodation Group (TAG) Pty Ltd The new booking must be made to the same property as originally booked. The prevailing tariff at time of change will be applied to new amended booking. The new booking period must be within 12 months. All requests to cancel or alter a confirmed booking must be made in writing, either by email to: info@theaccommodationgroup.com.au or by mail,
PO Box 434, NEWSTEAD, TASMANIA 7250.

3. CANCELLATION AND NO SHOW
The Guest is responsible for fulfilling the terms & conditions of the stay. Should the Guest wish to vacate the property earlier than what is agreed to on the terms & conditions & schedule, they are obligated to fulfil the conditions of the original agreement. For longer term Guests (stay over 28 consecutive days), they are responsible for fulfilling the full contract up until another suitable Guest is found or the end of the stay, whichever happens first. It is at the discretion of the Agent/Owner should they wish to apply any cancellation or early vacate fees.

3a. CANCELLATION OR NO SHOW FOR SHORT TERM BOOKINGS.
1. If you cancel a booking 14 days before the arrival date you will be entitled to a refund of the payment less the booking fee.
2. If you cancel a booking 7 days or less before the arrival date - booking is non refundable - or by owners/ The Accommodation Group (TAG) discretion.
3. Full refund if cancelled with in 48 hours of booking if the booking is 14 day away - booking is non refundable.

4. MAXIMUM NUMBER OF GUESTS
Each property on our website has a ‘Features’ list which lets you know the maximum number of guests allowed in each property at any time during the stay – exceeding this number is strictly prohibited. The guest booking upon check in confirms the understanding of maximum occupancy.  All our homes are individually owned and the owners take pride in presenting a clean and well maintained property for you to enjoy. Our Properties are restricted to the number of people booked to stay at the premises, we therefore do not allow the use of tents, caravans or motor homes on the property. WE also hold credit card details in our booking program until after against any larger costs incurred.

5. CHECK IN
Check in is required after the check in time of 3.00 pm on the date of arrival. No keys will be issued until all monies have been paid & are cleared funds. One set of keys per tenancy are provided. If the property is not to your satisfaction on check in, please inform one of our The Accommodation Group (TAG) Pty Ltd within 2 hours of check in, info@theaccommodationgroup.com.au

6. CHECK OUT
Checkout and Departure Checkout time is 10am. All keys must be returned to the key lockbox. Failure to return keys will incur a fee to cover the cost of recovering/re-keying the keys. Late departures will incur a fee. Prior to departure from the property the following must be done. All rubbish to be removed from the property and placed in the appropriate bins. Dishwasher must be emptied, all dishes washed, dried and put away. The property must be left secure with all windows and doors closed and locked. The furniture must be placed back in its original position. In the event the premises are left in an excessively dirty or untidy state a charge will be made to your credit card. All such charges are subject to The Accommodation Group (TAG) Pty Ltd discretion. Barbecue must be cleaned or a $55 will be charged for cleaning.

7. CLEANING
The premises are available from 3.00pm on the day of arrival and are to be vacated no later than 10.00am on the day of departure. The premises are to be left in a clean and tidy condition. Please ensure that dishes, pots and pans etc are washed and put back into cupboards. BBQ is clean. Rubbish put into appropriate provided rubbish bins. No furniture is to be moved during your stay. Failure to do either of these will incur a charge, which will be deducted from your security deposit. The Guest is responsible for having the premises professionally cleaned (cleaner as nominated by the owner), linen professionally laundered & where necessary carpets professionally steam cleaned, to be charged to the Guest.

8. AFTER HOURS
A call out fee of $100 may be charged to the guest in some instances such as lost keys, lock outs or where there is a breach of our Terms & Conditions. If the call is about a life threatening situation please ring 000.

9. SECURITY DEPOSIT - GENERAL
The bond (security deposit), which is equivalent to four weeks rent and is required prior to collection of keys. Keys will only be released upon full payment of bond & one calendar month’s rent paid. Following a successful inspection of the premises, at completion of tenancy, the security bond will be returned within seven days. Your security bond will be refunded in full, providing that upon inspection of the premises directly after departure, they are found to be in order. The owner reserves the right to withhold the security deposit or part thereof, if:
(1) An additional clean is required.
(2) Damages have occurred to the property.
(3) The accommodation is not paid for and
(4) undue noise at the property.
Guidelines for security deposits: Property left clean and tidy, dishes washed, dried and put away, dishwasher emptied, stove clean - no spillage, no rubbish other than in the wheelie bins provided, no marks on the carpet, property left secured - windows closed, doors locked. Furnishings that are removed, become damaged, stained or suffused with cooking smells or other odours will result in the Guest incurring additional costs to cover the cost of repair, replacement or specialist cleaning of such item. If you leave the property in the same condition you found it and did not disturb the peace, there should not be a problem with having your security deposit refunded in full. The owner reserves the right, with Guests who leave the property in a state of disrepair, filthy or money owning, to seek payment via a collection agency eg Tasmanian Collection Service or VEDA.

10. SECURITY DEPOSIT - LONG TERM GUESTS
(1) Unless otherwise agreed, the guest cannot take possession of the premises until payment agreement of the security deposit.
(2) The owner must give the guest a bond lodgement form with the owner’s signature which states the amount of the security deposit (being no more than 4 weeks rent). The bond lodgement form must be signed by the guest shown and any person who contributed to the security deposit.
(3) The security deposit must be paid by the guest with the completed bond lodgement form to either:
The Rental Deposit Authority; or if the premises are managed on the owner’s behalf by a property agent either:
• to that property agent, who is required to lodge the bond within 3 days of receipt; or
• to the Rental Deposit Authority.
(4) The owner must give the guest two (2) copies of a report stating the condition of the premises on or before the day the guest occupies the premises, and the guest must agree or disagree with the report by writing on it what they disagree with, signing it and returning it to the owner within two (2) days.
(5) Within three (3) working days of the termination of the agreement the owner must give to the guest a claim form signed by the owner. If the owner believes they are entitled to a disbursement of the security deposit, the claim form must include:
• the reason for the disbursement of the security deposit to the owner;
• and the amount that it is considered should be disbursed to the owner or an estimate of the date on which it is expected that the amount will be determined.
(6) If the owner, all guests and all deposit contributors agree with the claim form and endorse the claim form any person may lodge the claim form with the Rental Deposit Authority.
(7) The owner may lodge a claim form with the Rental Deposit Authority if the tenancy has ended and if the deposit contributor has not lodged a claim form with the Rental Deposit Authority, and:
• within 10 days after it was given to the guest under clause 3(5) it has not been lodged by the guest, or the owner has been unable to give the claim form to any guest after taking all reasonable steps to do so.
(8) If the guest has not received a claim form from the owner within 3 working days from termination of the Residential tenancy agreement the guest may lodge a claim form with the Rental Deposit Authority.
(9) If the guest disputes a claim form received from the owner, the guest may lodge with the Commissioner of the Rental Deposit Authority a dispute at any time before the claim form is lodged with the Rental Deposit Authority or in all other cases within 10 days after the lodgement of the claim form with the Rental Deposit Authority.

11. CONDITION OF PREMISES
All damages, breakages or losses to the property, furniture, furnishings, kitchen utensils, crockery, cutlery and all other fittings are to be reported to The Accommodation Group (TAG) Pty Ltd and paid for by the Guest. Costs will automatically be deducted from the security deposit. Should you discover a default or breakage when you arrive please advise or we will consider those the responsibility of the current Guest and charge accordingly. If there are any signs of tampering with the owners private storage facility (should there be one), on departure, it will be treated as break and enter and will be dealt with accordingly. Whilst all care is taken by The Accommodation Group (TAG) Pty Ltd to ensure accuracy of information and photos are up to date on the website, if on arrival at a property it is not of a type or standard that was expected, The Accommodation Group (TAG) Pty Ltd cannot accept any liability for any misconception as to the features and quality of the property.

12. KEYS, LOCKS AND SECURITY DEVICES
One set of keys only will be issued per property. If keys are lost all locks must be changed at a cost charged accordingly to the Guest. All keys are do not copy keys, therefore the Guest can not have additional keys cut without the consent of The Accommodation Group (TAG) Pty Ltd & this will be charged accordingly to the Guest & all keys remain the property of The Accommodation Group (TAG) Pty Ltd. An additional charge will be charged for remote controls which are lost or damaged. The Accommodation Group (TAG) Pty Ltd do not hold any responsibility for lost or stolen keys. The owner must install and maintain adequate locks and security devices to secure the premises. No party may add, alter or remove any locks or security device without the permission of the other party or a Court Order and a copy being given to the other party.

13. INSURANCE / PERSONAL PROPERTY
The Accommodation Group (TAG) Pty Ltd cannot accept any responsibility for loss or damage of the Guest’s personal property either during the booked period or after the Guest departure. This includes but is not limited to; loss from theft, damage due to failure of equipment, damage caused by staff and contractors, or inability to retrieve lost property items left at property. If items are left behind guests are encouraged to report this to our office within 24 hours of departure and we will do our best to retrieve these items.
Guests will be required to reimburse The Accommodation Group (TAG) Pty Ltd for the cost of postage. Guest’s must be aware that their goods are not covered by any insurance taken out by the owner, and they have to take out their own cover if they want insurance for their goods. The Guest shall not do or allow anything to be done which would invalidate any insurance policy on the premises or increase the premium and the Guest shall pay to the owner all increased premiums and all other expenses incurred as a consequence of any breach of this term. The Guest agrees to pay the owner any excess amount charged, or any additional premium charged by the owners Insurance Company as a result of accidental breakage of glass, toilet bowls and wash basins in the premises where the damage has been caused by the Guest, or by anyone on the premises with the consent of the Guest. We strongly recommend you purchase travel insurance to cover any unforeseen circumstances including loss of deposit, cancellation of airline flights, cancellation fees, medical expenses and loss of any personal belongings during the stay.

14. CODE OF CONDUCT & USE OF PREMISES
Please note you are in a built up area and regard must be paid to quiet enjoyment of surrounding neighbours and other occupants in nearby buildings. No person on the premises shall be guilty of conduct that is a nuisance to adjoining or neighbouring occupiers. Complaints will result in immediate eviction of the premises with no refund. The guest must not use the premises for anything other than a residence, and must not cause or permit a nuisance to be made on or from the premises.

15. SALE OF PREMISES BY OWNER
In the event the property is offered for sale, the Guest agrees to allow the owner or his agent to inspect the property with prospective purchasers with 48 hours notice between the hours of 8am and 6pm Monday- Sunday, but no more than five times per week.

16. BUILDING WORKS & RENOVATIONS
The Accommodation Group (TAG) Pty Ltd and the property owner cannot and will not be held responsible for works and any associated noises outside of their control. Where building works are being carried out in the property you are booked into, it is the individual owners and Body Corporate’s responsibility to notify The Accommodation Group (TAG) Pty Ltd, in writing, of any such building refurbishment or renovation. No responsibility is taken for disturbances or inconvenience caused by renovations.

17. PROPERTY MAINTENANCE & BUILDING WORKS
The owner endeavours to have any repairs to appliances attended to as soon as possible after reporting of same. However, due to unforeseen circumstances (eg having to order parts or nonavailability of tradespeople) the immediate repair may be beyond our control. No responsibility is accepted by the owner for these unforseen circumstances. There will be no refund or discounts deducted from rental rates for unusable appliances awaiting repair. Guests accept responsibility for blockage in any sewerage or septic systems. Eg. no foreign objects to be placed in the toilet.

18. GENERAL REPAIRS
(1) The owner must maintain the premises as nearly as possible in the condition they were on the day this agreement was entered into except for reasonable wear and tear.
(2) The Guest must notify the owner of any repairs needed in respect of the premises within seven (7) days of the need arising.
(3) The owner must carry out any repairs specified in the notice that are not the Guest’s fault within twenty eight (28) days of being notified.
(4) The Guest must carry out any repairs to the premises (including pipes) which are the Guest’s fault within twenty eight (28) days of the need arising.

19. URGENT REPAIRS
(1) If the water, sewerage, grey water and sullage or electricity supplies, or the heating, cooking stove or hot water service ceases to function,(excluding problems caused by electrical fuses, light globes, tubes or tap washers which must be fixed by the Guest) the Guest must notify the owner as soon as practicable of the need for urgent repair.
(2) If the owner cannot be contacted or does not arrange for the repairs to be done within twenty four (24) hours after being notified, the Guest can authorise the nominated repairer or another suitable repairer to make the service function again. If the owner arranges for the repairs to be carried out within twenty four (24) hours after being notified, the owner must ensure that the repairs are actually carried out as soon as practicable.

20. EMERGENCY REPAIRS
(1) If premises are damaged, and if the damage is not repaired further damage is likely to occur as a result, (for example a hole in the roof), then the Guest must notify the owner as soon as practicable.
(2) If the owner cannot be contacted promptly, the Guest may authorise the nominated repairer or another suitable repairer to fix the damage so far as is necessary to stop any further damage occurring. If the owner arranges for the repairs to be carried out within twenty four (24) hours after being notified, the owner must ensure that the repairs are actually carried out as soon as practicable.

21. COST OF URGENT OR EMERGENCY REPAIRS
(1) The cost of any urgent or emergency repairs done by a nominated repairer has to be paid by the owner, but if liability is disputed, it can be decided by a Magistrate.
(2) The cost of any urgent or emergency repairs done by a suitable repairer has to be paid by the Guest, and the owner must reimburse the Guest. If there is a dispute it can be decided by a Magistrate.

22. ANIMALS
No animals or birds are permitted on or inside the premises. If a pet is found to be on the property immediate termination of this agreement may ensure with no refund due to the Guests, this will be at the discretion of The Accommodation Group (TAG) Pty Ltd & the owner. And should the animal do any damage the guest is responsible for full replacement/repair/clean/fumigation.

23. UTILITIES & GUEST BILLS
In the event the Guest is a long term occupier, all utilities will be your responsibility for payment. Prior to starting your stay the electricity metre will be read & recorded, then at the end of your stay another metre read will take place & all consumption will be calculated. All other utility service providers are your responsibility, eg. water, gas, etc. The Guest must pay all charges in respect of internet and telephone calls (rental and installation) and all other charges levied by any competent authority providing services to, for or on behalf of the Guest.
(1) The guest must pay all charges to, for or on behalf of the guest in respect of:
• gas,
• electric light and power,
• telephone calls, rental and installation on the premises,
• water consumption charges if the residential premises are equipped with a device that calculates the amount of water used at those premises; and
• all other charges levied by any competent authority providing services (other than water charges if the premises is not equipped with a device that calculates water used at those premises); and
• charges for reading meters and issuing accounts for gas or electricity used by the guest.
(2) The guest further acknowledges and agrees that the electricity supply to the property must remain connected until a vacating inspection occurs
(3) The guest must pay for any water consumption charge levied on an owner by a council for water consumed by the guest and any other competent authority if permitted by the Act.

24. NOTICE TO INSPECT THE PROPERTY
For long term Guests, the owner of the property is permitted to enter the premises after 3 months to conduct a routine maintenance inspection. With consequent inspections thereafter every 3 months. Prior written notice will be provided to the Guest, allowing 48 hours notice. If The Accommodation Group (TAG) Pty Ltd believes that these Terms and Conditions have been breached The Accommodation Group (TAG) Pty Ltd may inspect the property at any time during your stay upon demand and without notice. An after-hours callout fee may be charged to the Guest for any situation requiring the attendance to the property outside of business hours.

25. MISCONDUCT & GUESTS LIABILITY FOR ACTION OF OTHERS
The operation of business of any kind from the premises is strictly prohibited & in breach of these terms & conditions & will result in immediate eviction. The premises are let for short or long term purposes only. Properties we manage are to be used purely for this type of accommodation only as they are located in residential areas of Launceston and surrounds, and as such, functions, weddings, parties or any other like gathering for more than the maximum sleeping capacity of the property is strictly prohibited. A cleaning and maintenance charge will be incurred should any type of function or gathering be held in the property and the booking will be terminated immediately with no refund of tariff. Where damage has occurred, the additional cleaning and/or replacement costs will be charged. We do not wish to offend our Guests, as most Guests respect the properties in which they are staying, however we need to advise every one of extra charges applicable in such circumstances. The guest is liable for anything done by any person who is on the premises with the guest’s stated or implied permission.

26. NO SMOKING
Smoking in accordance with State Legislation is NOT permitted inside or outside of any Rental Property. Accordingly, should the Guest or Guest visitors smoke in the property, the Guest will be liable and bear all costs associated with removing odour from the property, not limited to steam cleaning carpets, furniture and window coverings and replacement of fixtures and furnishings.

27. PAYMENT TERMS - LONG TERM GUESTS
Rent must pay calendar monthly as from the commencement date until the agreement is validly terminated. The Guest shall make monthly payments via direct deposit to the agents nominated account. And not fall into arrears.

28. RECORD OF RENT
The owner must keep a record of all rent received from the guest for five (5) years after the agreement is terminated.

29. TARIFFS
Tariffs are current as per the booking calendar (and/or prior negotiation with The Accommodation Group (TAG) Pty Ltd) and are subject to change without notice. No responsibility is accepted for errors and omissions contained on all of our marketing material. Please note that any verbal quote given is an estimate of price only, which will be subject to written advice on confirmation of the reservation. The price of the accommodation cannot be guaranteed until full payment is received. In the case of date altered bookings, the prevailing tariff at time of change will be applied to new amended booking. Properties that are less expensive than adjacent properties reflect the standard of the property.

30. NOTICE TO VACATE
The Guest shall vacate the property on the said completion date. For long term guests, two full week’s notice prior to vacate date is required to advise whether extending tenancy or vacating. The owner will otherwise assume that the completion date is the date of vacating & will make necessary arrangements for cleaning & showing future prospective Guest(s). Should the Guest(s) wish to vacate prior to the completion date, the Guest(s) will be liable for continuing to pay the rent until such time as a suitable replacement Guest(s) is found.

31. OFFICE HOURS
Our opening hours are:
9.00 am - 5.00 pm Monday – Friday. We are Closed Christmas Day, Boxing Day, Good Friday, New Years Day, Anzac Day and all Public Holidays. Our office is closed on weekends and all Public Holidays. If you are arriving outside these office hours, please call our office so we can arrange after hours check in. A Security call out fee of $55 will apply for arrivals outside normal office hours that haven’t been pre-arranged with our office.

32. BODY CORPORATE BI-LAWS
The Guest(s) and all other occupants or visitors of the property must comply with any applicable By-Laws of any Body Corporate of the premises that are existing or introduced by it from time to time provided they do not conflict with the Act. The Guest(s) and all other occupants and visitors of the property will not create or permit any noise or other nuisance to occur or emanate from the property. Failure to comply with Body Corporate bi-laws or rules or the creation or occurrence of noise or other nuisance in or from the property may result in the termination of your reservation and removal from the property. The guest acknowledges having received a copy of the Body Corporate By-Laws relating to the premises before entering into this agreement.

33. CAR PARKING
Some properties do not provide car parking. If car parking is provided, the Guest(s) must only use the car parking space
allocated to the property and not interfere with the use of common property by other persons. The guest must not use any part of the premises nor any part of any other property owned by the owner for the standing, storing or parking of the guest’s vehicle or vehicles unless an area is specifically set aside for that purpose, in which case the guest must use only that area.

34. WI-FI AND INTERNET ACCESS FOR GUEST(S)
Wi-Fi is only available in properties that are advertised as including Wi-Fi. Where Wi-Fi is provided, Guest(s) are requested to be responsible in using it and only use it for accessing emails, social media and simple on line searches.
35. TERMS & CONDITIONS & PRIVACY POLICIES FROM OTHER BOOKING PLATFORMS
The Guest(s) and all other occupants or visitors of the property will comply with all Terms & Conditions AND privacy policies as set out under all booking platforms that the property is advertised on eg Stayz, Airbnb, Homeaway, including these but not limited to these.

36. CHILDREN
The services offered by The Accommodation Group (TAG) Pty Ltd are not directed at children under 18 years old. The use of any of our services is only allowed with the valid consent of a parent or a guardian. If we receive information from a child under 18 years old, we reserve the right to delete it.

37. TERMINATION OF AGREEMENT BY A GUEST
(1) The Guest can only terminate the agreement if:
The owner has breached the agreement in some way, (for example by failing to carry out repairs); or
• the Guest wishes to, and the change date has passed without extension of the fixed period so the agreement is a no-fixed-period agreement.
• the Guest can only terminate the agreement by giving a Termination Notice stating a date at least fourteen (14) days after the notice is served when the agreement will end.
• if the Termination Notice is given because the owner has breached a provision of the agreement, other than a provision relating to repairs, and the owner fixes the breach before the fourteen (14) days runs out, then the notice has no effect and the agreement stays in force.
(2) The Termination Notice must state:
• the date of service of the notice;
• the name of the guest;
• the name of the owner;
• the address of the premises;
• the details of the reason the notice is served;
• the date more than fourteen (14) days after the date of service on which the agreement is to end.
38. TERMINATION BY COURT
(1) Either party can apply to a Magistrate for an Order to terminate the agreement because the other party:
• Has or is likely to cause serious damage to the premises or their contents or to any neighbouring premises; or
• Has or is likely to cause physical injury to themselves, another party to the agreement or an occupier of neighbouring premises.

39. TERMINATION BY OWNER
(1) The owner may terminate the agreement by serving on a Guest of the premises a Notice to Vacate for any of the following reasons:
• the Guest has failed to comply with the agreement in some way (for example by failing to pay the rent on time); or
• the agreement is not for a fixed period and the premises are to be sold, renovated or used for another purpose; or
• the agreement is due to expire not more than forty two (42) days after the service of a Notice to Vacate where that Notice to Vacate requires the Guest to vacate not earlier than the change date; or
• an order has been made under section 86 of the Land Titles Act 1980 for foreclosure of the premises; or
• the premises are to be sold pursuant to section 78 of the Land Titles Act 1980; or
• the Guest has caused a nuisance at the premises which is substantial.
(2) A Notice to Vacate must state:
• the date of service of the notice;
• the name of the Guest;
• the name of the owner;
• the address of the premises;
• the details of the reason the notice is served; and
• the date more than fourteen (14) days after the date of service on which the agreement is to end.
(3) A Notice to Vacate takes effect:
• fourteen (14) days after the Notice is served for one or more of the reasons set out in sub-clause(l)(a) or (f);
• sixty (60) days after the Notice is issued for one or more of the reasons set out in sub-clause (l)(d) or (e);
• forty two (42) days after the Notice is served for the reason set out in sub-clause (l)(b) or (c) but not before the change date.
(4) If the reason for the Notice is because the guest has breached a provision of the agreement, and the Guest fixes the breach before the fourteen (14) days runs out (for example by repairing damage the Guest has caused) then the Notice has no effect and the agreement stays in force EXCEPT if the guest has received two (2) prior Notices to Vacate for non payment of rent in the preceding 12 months, in which case the breach cannot be fixed any more and the Notice to Vacate will take effect regardless of what the Guest does and the agreement will end after the fourteen (14) days runs out.
(5) A Notice to Vacate expires after the period of 28 days from the date on which it took effect.

40. TERMINATION BY ABANDONMENT
(1) Premises are abandoned if the Guest stops occupying them without any valid Termination Notice or Notice To Vacate being delivered.
(2) If a Guest abandons premises the Guest is liable to the owner for:
• rent payable under the agreement from the date of abandonment until the date on which another
residential tenancy agreement for the premises is entered into or the date on which the agreement could have been terminated under the Act if another
• residential tenancy agreement for the premises is not entered into before that date; and
• any other loss arising from the abandonment.
(3) If a Guest abandons premises the owner must take reasonable steps to re-let the premises and reduce loss as much as possible.

41. TERMINATION BY EARLY VACATION
(1) Early vacation of premises occurs if the Guest stops occupying them without any valid Termination Notice or Notice to Vacate being delivered and if the Guest (3) has notified the owner of his/her intention to stop occupying the premises.
(2) If a Guest vacates premises early the Guest is liable to the owner for:
• rent payable under the agreement from the date of early vacation until the date on which another residential tenancy agreement for the premises is entered into or the date on which the agreement could have been terminated under the Act if another residential tenancy agreement for the premises is not entered into before that date; and
• rent payable under the agreement from the date of early vacation until the date on which another residential tenancy agreement for the premises is entered into or the date on which the agreement could have been terminated under the Act if another residential tenancy agreement for the premises is not entered into before that date; and
• any other loss arising from the early vacation.
(3) If a Guest vacates premises early the owner must take reasonable steps to re-let the premises and reduce loss as much as possible.

42. TERMINATION BY AGREEMENT
(1) If both the Guest and owner wish to terminate the agreement early, they can always agree to do so.
(2) The agreement to terminate early may include terms of compensation as part of the agreement, and this will be binding on the parties.
(3) If one party does not wish to terminate early by agreement, subject to clause 12, the other party cannot break lease without being liable for breach of the agreement in accordance with Clause 28.

43. SALE OF ABANDONED GOODS
If a Guest leaves goods on the premises after an agreement is terminated, the owner can dispose of them if they seem to have no value, sell them if they seem to be worth under Three Hundred Dollars ($300.00) or get a Magistrates permission to sell them if they seem to be worth more that Three Hundred Dollars ($300). The proceeds of the sale can be used for compensation to the owner, and any balance not collected by the guest within six (6) months is forfeited to the Government.

44. SUBLETTING
(1) The Guest must not rent the premises to someone else, transfer this agreement, give possession of all or part of the premises to someone else, or allow extra people to permanently or on a regular basis occupy the premises without the consent in writing of the owner.
(2) If the owner consents to any requests, subject to clause 1(4) all of the old Guests and the new Guests will be bound by this agreement.
(3) The owner cannot unreasonably refuse to give that consent or charge the Guest for giving that consent except for reasonable expenses caused by giving that consent.

45. VACANT POSSESSION
The owner must ensure the premises are vacant on the start date and the Guest must ensure the premises are vacant on the day after the agreement ends.

46. LOOKING AFTER THE PREMISES
(1) The Guest must keep the premises reasonably clean, and in the same condition they were in on the start date apart from reasonable wear and tear.
(2) Looking after the premises means, in addition to anything else, that the Guest must:
• keep all baths, sinks, water pipes, drains, drain pipes and toilet systems cleaned and maintained;
• clear any stoppage or blockage in any pipes caused by the Guest’s conduct;
• the Guest agrees that he/she shall be responsible for the periodic replacement of electric light globes and other consumable items such as fluorescent tubes and starters if they are accessible and fuses. The Guest further acknowledges that, unless details of missing or malfunctioning items were included in the condition report, all electric globes, tubes and starters for all light fittings were present and in working condition as at the commencement of the Guest’s occupancy of the property:
Notify the owner of any leaking taps not the fault of the Guest;
• replace broken or cracked glass, which is the fault of the Guest;
• remove marks, scratches and stains which are the fault of the Guest;
• repair all damage caused by the guest or any person coming onto the premises with the Guest’s stated or implied consent;
• keep the garden and grounds belonging to or surrounding the premises neat and tidy and in the
same order and condition as they were in at the start date;
• supply a garbage can with a tight fitting lid and place all rubbish and refuse securely in it and regularly place it in a position required by the collectors on the days set aside for garbage collection; and
• keep all forms of heating free of lint and other
contaminants and to ensure filters of heat pumps are cleaned regularly in accordance with the manufacturers instructions.
• maintain and clean any swimming pool on the premises so that it is suitable for human use at all times.
(3) Looking after the premises means, in addition to anything else, that the Guest must not without the consent of the owner in writing:
• throw or permit to be thrown any fat, tea leaves or other solid matter down any sink, drain or pipe;
• paint, drive nails or screws into the walls, ceilings or floors;
• fix anything to the walls, which will mark or damage the walls or paint work;
• make any alteration or addition to the premises;
• put up any placard, sign, board or advertisement;
• hang any clothes or other articles out of the windows or on the outside of the premises other than on clothes drying facilities provided;
• use a kerosene heater;
• keep on the premises any animal, bird or other pet;
• obstruct the premises or permit any obstructions;
• accumulate or permit any accumulation of rubbish, refuse or material.
• carry out any car repairs or maintenance other than cleaning or polishing.
• break, scratch, scrape or otherwise damage in any way any part of the premises.
• smoke or allow to be smoked any cigarette, cigar, pipe or other device inside the premises.
(4) When the Guest leaves the premises, they must be left in the same condition, as nearly as possible, apart from reasonable wear and tear, as they were in on the start date, and the guest for that purpose must:
• return all keys to The Accommodation Group (TAG) Pty Ltd by 10.00am on the day after the agreement ends;
• polish all floors;
• clean all sinks, hand basins, baths, shower recess and toilets;
• remove all marks from walls caused by the Guest;
• defrost and clean the refrigerator, turn off the power and leave the fridge door open;
• clean the stove inside and out, front and sides and top and bottom;
• clean all venetian blinds;
• clean all windows and doors internally and externally;
• ensure that all lawns are mowed and the garden is in good order;
• remove all garbage and rubbish from the premises;
• remove all the guest’s goods; and
• have the carpets professionally cleaned by a
professional cleaning company, approved by the owner.
• have the premises professionally fumigated, if consent has been granted under clause 18(3)(h) for any animal, bird or other pet to be kept on the premises.

47. PRIVACY
An owner of residential premises must not interfere with the reasonable peace, comfort and privacy of the Guest other than as specified in this agree mentor permitted by law and must pay by the due date all rates and land truces in respect of the premises.

48. RIGHT OF ENTRY
(1) The owner of the premises may enter the premises at any time without the Guest’s permission if it is reasonably believed that:
• the Guest is ill or injured and is unable to give permission;
• a denial of immediate access is likely to result in damage to all or part of the premises;
• there is a risk to the Guest or another person present on the premises;
• damage has occurred to the premises; or
• the premises have been abandoned.
(2) The owner of the premises may enter the premises on giving twenty four (24) hours’ notice to the Guest for any of the following reasons:
• to meet commitments under this agreement;
• if it is reasonably suspected that the guest has breached the agreement;
• to check that repairs have been properly carried out; and
• to carry out an inspection within one (1) month of the start date; and
• to carry out routine inspections once every three (3) months
After giving the notice specified in sub-clause (2) the owner may enter the premises during any period the Guest agrees to or, if there is no agreement, between the hours of 8am and 6pm as specified by the owner.
(3) If a Notice to Vacate of Termination has been given, the owner of a residential premises may enter the premises without the approval of the Guest to show the premises to one prospective Guest only and any persons accompanying the prospective Guest:
On not more than one occasion on any one day;
• on not more than 5 days in any one week;
• on the giving of at least forty eight (48) hours notice in writing to the Guest;
• between the hours of 8am and 6pm.
(4) If a Notice to Vacate or Notice of Termination has not been given, the owner of the premises may within twenty eight (28) days of the expiry of the agreement enter the premises without the Guest’s approval to show the premises to one prospective Guest only and any persons accompanying the prospective Guest:
• on not more than one occasion on any one day;
• on not more than 5 days in any one week;
• on the giving of at least forty eight (48) hours notice in writing to the guest;
• Between the hours of 8am and 6pm.
(5) If the owner wishes to let the premises the owner may, with the prior written approval of the Guest, by notice to the public, invite prospective guests to inspect the premises in the presence of the owner within the period specified in the Guests approval.
(6) The owner of the premises may enter the premises without the Guest’s approval to show the premises to one prospective purchaser only and any persons accompanying the prospective purchaser:
• on not more than one occasion on any one day;
• on not more than 5 days in any one week;
• on the giving of at least forty eight (48) hours notice in writing to the Guest;
• between the hours of 8am and 6pm.
(7) If the owner wishes to sell the premises the owner may, with the prior written approval of the guest, by notice to the public, invite prospective purchasers to inspect the premises in the presence of the owner within the period specified in the Guest’s approval.

49. NOTIFICATION OF OWNER’S NAME AND ADDRESS
(1) The owner must by the start date notify the guest in writing of the full name and address of the owner or any agent of the owner or if a or corporation the name of a responsible officer and the address of the registered office.
(2) The owner must notify the guest of any change to such a name and address.

50. BREACH OF AGREEMENT
(1) If any party does not do something that has been agreed will be done (such as pay rent or do repairs) or does something prohibited by the agreement (such as damage the premises) the other party is entitled to:
• terminate the agreement in accordance with the terms set out above and the Act, and also
• payment of compensation for losses arising from the breach of agreement (such as rent until a substitute Guest is found, associated costs and advertising expenses) ; and also
• be repaid any costs (such as Court fees, solicitors fees, service fees and so on) reasonably incurred in getting the compensation.
(2) The owner is:
• obliged to take all reasonable measures to minimise any loss or damage to the premises
• obliged to take all reasonable measures to enter into a new residential tenancy agreement for the premises with another Guest as soon as possible after the early vacation or abandonment of the premises
• not entitled to be paid for any loss or damage that occurs because of the failure to take those measures.
(3) Subject to clause 28 (2) it is specifically agreed that if the Guest does not return the key by 10.00am the day after the agreement ends, one days rent will be payable as compensation for that and one days rent will be payable for every day that the keys are not returned.

51. NOTICE
(1) Any notice to be given under this agreement is sufficiently given:
• if left at the last known address of the party to whom it is directed;
• if posted to the last known address of the party to whom it is given; or
• if handed to the party to whom it is given.
(2) Any notice left or posted to an address shall be deemed to have been given on the second day after it has been posted or left.

52. SMOKE ALARMS
The Guest MUST:
• test and clean the smoke alarms in the property every six months;
• advise the Property Agent of the Owner if the alarm/s do not function as intended.