GUEST FAQs
Can I book a property online/unseen?
You sure can, go to our booking calendar to see availability on all properties. Or email us for further information.
However, TAG accepts no responsibility/liability should you not like the property. Every endeavour has been given to ensure that all properties are not misrepresented on the internet.
How many nights can I stay?
The minimum stay is two nights & long-term stays are very welcome.
When is check-in & check-out?
Check-in after 3 pm on arrival day. On the morning of arrival, you will be sent an SMS with a code for the key lockbox. Check-out is at 10 am on departure day.
What is included in the property?
Just like a home away from home. All properties come with linen, cutlery & crockery in a fully equipped kitchen and laundry facilities, bathroom and separate bedrooms. Along with basic pantry items, such as salt/pepper, tea, coffee, sugar, washing detergents etc.
Is there Wifi?
Majority of our properties have unlimited wifi.
Are pets allowed?
Most properties do not accept pets; however please enquire about our pet-friendly properties and we will do our best to meet your request.
When do I need to pay?
We require full payment on the day of booking unless other arrangements are made with TAG. All fees need to be paid prior to you commencing your stay.
If you are a long-term guest, depending on the terms & conditions of your stay, you’ll need to pay rent & utilities. Eg electricity, gas, weekly servicing, parking if applicable, internet connection, etc
How do I make a payment?
Online bookings to be paid by credit card, we accept Visa, Mastercard, (surcharges may apply). Please contact us for banking details.
Are there additional costs?
All short-term stay properties have a cleaning fee starting from $100. If you are a long-term guest, you are responsible for having the property cleaned at the end of your stay. This will be arranged by TAG & charged to you. As a long-term guest, prior to starting your stay the electricity meter will be read & recorded, then at the end of your stay another meter read will take place & all consumption will be calculated. All other utility service providers are your responsibility. Regular servicing for long term guests is encouraged & this is charged to you.
Do I need to pay utilities/cleaning?
For long term guests, yes, all utilities & cleaning will be your responsibility for payment.
Can I have a regular service?
You sure can. It is recommended, for longer stays, that regular servicing is undertaken. A regular service includes; floors vacuumed & mopped, bedding & towels laundered, toilet & bathroom cleaned & kitchen wiped over. Servicing is an additional cost to your weekly rate.
Is a security deposit required?
Yes, a security deposit is required. This deposit is to be paid prior to accessing the property & will be forfeited if cancellation occurs - see terms & conditions. A security deposit will be charged to your credit card at time of booking your stay. Security deposit amounts will vary depending on the length of your stay. Your security deposit will be refunded minus linen laundering, cleaning, replacement items where applicable - see terms & conditions.
How many guests can stay in the property?
Each property on our website has a 'features' list which lets you know the maximum number of guests allowed in each property at any time during your stay – exceeding this number is strictly prohibited. The guest booking upon check-in confirms the understanding of maximum occupancy. No parties or functions are permitted at any of our properties.
Do I need insurance?
The Accommodation Group (TAG) Pty Ltd cannot accept any responsibility for loss or damage of the Guest’s personal property either during the booked period or after the Guest departure. This includes but is not limited to; loss from theft, damage due to failure of equipment, damage caused by staff and contractors, or inability to retrieve lost property items left at the property. We strongly recommend you seek advice on taking out your own insurance.
Am I allowed to smoke?
Smoking in accordance with State Legislation is not permitted inside or outside of any of TAG’s properties. Accordingly, should the Guest or Guest visitors smoke in the property, the Guest will be liable and bear all costs associated with removing odour from the property, not limited to steam cleaning carpets, furniture and window coverings & replacement of fixtures & furnishings.
What about the rubbish?
You are responsible for putting out the rubbish, in the bins provided, if rubbish collection falls within your stay.
When can I contact you?
Just call or SMS us on 0438 604 469.
What happens if something breaks?
Contact us on 0438 604 469 or email info@theaccommodationgroup.com.au In case of an emergency or danger please call 000 for Police, Fire or Ambulance.
GUEST REVIEWS
Donna's cottage is a classic historic cottage set back from a street very convenient to the Launceston CBD. Is is uniquely decorated with cherubs on ceilings and paint effects throughout. We enjoyed our stay and found it a great place for a relaxed and mellow pace. Recommended.
Greg - Airbnb Guest
Simple house, well maintained, wonderful location, short direct walk onto beach.
Andrew - Airbnb Guest
Well equipped and comfortable accommodation for professional travellers.
Georgina - Airbnb Guest
Fabulous huge home with plenty of heating and cuddly blankets- kids were very happy with the Netflix. We explored mole creek, cradle mountain and went to Agfest from Sheffield, not to mention taking a short stroll from the property to explore the Sheffield murals. Highly recommend.
Kym - Airbnb Guest